Support

Last updated 30 August 2026.

Write to [email protected] and a person answers. Include what you were doing and, if a render went wrong, roughly when — that is usually enough for us to find it.

Credits

One credit is one render. New accounts start with five. Credits never expire, and they carry over from month to month whether or not you have REDO+.

Every credit you have earned or spent is listed in the app under Profile › Credit history, including purchases, monthly REDO+ grants, referral and feedback rewards, and each render.

If a render fails, the credit is returned automatically. If it fails and the credit is not back within a few minutes, tell us and we will put it back by hand.

REDO+

REDO+ is an auto-renewing monthly subscription that grants render credits every month, plus My Style and high-quality exports. It renews until you cancel.

To cancel: open the iPhone Settings app, tap your name at the top, then Subscriptions, then REDO+, then Cancel Subscription. You keep access, and your credits, until the end of the period you have already paid for. You can also reach the same screen from Profile › REDO+ › Manage subscription in the app.

Cancelling never removes credits you already hold. They stay on the account and remain usable.

Purchases and refunds

Apple handles all payments, so Apple also handles refunds — we cannot issue one on your behalf. Request one at reportaproblem.apple.com.

If you bought credits and they have not appeared, open Profile › Credit history and tap Sync purchases. That re-checks your purchases with Apple and grants anything outstanding. If it still looks wrong, write to us with the date of the purchase.

Your photos

Photos you upload and the renders made from them are private to your account. There is no feed, no profiles and no sharing between users — an image leaves the app only if you send it somewhere yourself.

Deleting your account

In the app: Profile › Delete account. This removes the account along with your photos and renders. It cannot be undone, and unused credits are not refundable — so if you have an active REDO+ subscription, cancel it in Settings first.

Something is broken

Use Profile › Give feedback in the app, which sends us the report with enough context to act on it, or email [email protected].

Contact

innovx Management AB
Masthamnsgatan 21, 413 29 Göteborg, Sweden
[email protected]

See also our privacy policy and terms of service.